Sodanca Privacy Policy

The purpose of So Danca Privacy Policy is to inform you of how we manage, collect, use, process and disclose your Personal Data, which is subject to the privacy principles set out in the Privacy Act 1998 and the general law intended to protect your privacy, as amended from time to time. Protecting our customer’s Personal Data and compliance with Applicable Laws is of the utmost importance to So Danca and a matter we take very seriously. We are committed to properly managing, protecting and processing your Personal Data in accordance with this Privacy Policy, which applies to all Personal Data we collect through our Platforms or other channels.

When you submit information to us, or sign up as a customer on our website to purchase, view or otherwise browse any of the products or content offered by us, you agree and consent to So Danca, using, disclosing and sharing among themselves your Personal Data, and disclosing such Personal Data to the Companies’ authorised service providers and relevant third parties in the manner set forth in this Privacy Policy.

Please read and review this Privacy Policy, which will inform you how we collect, use, process and disclose your Personal Data. We may also collect and process your Personal Data under any exceptions to Applicable Laws, which are not set out in this Privacy Policy. We trust that it will assist you in making an informed decision whether to provide us with any of your Personal Data.

This privacy policy (“Privacy Policy”) applies solely to information collected through the web sites, web pages, interactive features, applications, widgets, blogs, Twitter, Facebook or other social networking Company sites, and their respective contents, whether accessed via computer, mobile device or other technology (“Sites”). The Sites are offered by So Danca Australia Pty Ltd and affiliated companies (collectively, “the Company,” or “we”, “us”, “our”). Some of our other sites and/or programs may have their own, possibly different, policies that are posted on their own sites. We encourage you to review those policies when using those sites.

This Privacy Policy explains what information may be collected through the Sites, how such information may be used and/or shared with others, how we safeguard it and how you may access and control its use in connection with our marketing communications and activities. Please read this Privacy Policy carefully, because by using the Sites you are acknowledging that you understand and agree to the terms of this Privacy Policy. In addition, please review our Terms of Use, which governs your use of the Sites and any content you submit to the Sites.

Information We Collect on Our Site

Information You Provide To Us. The Sites may ask you to provide information that could reasonably be used to contact you or to identify you personally (such as your name, e-mail address, telephone number, mobile phone number, or home address (“Personal Information”)). For example, we may collect Personal Information when you register on the Sites, request information, submit comments or feedback or participate in some promotion, survey or other feature of the Sites, or otherwise communicate or interact with us. The Sites may also ask you to provide other information about yourself, such as demographic information (gender, post code, age, etc.) or certain information about your preferences and interests. If you do not want your personal information collected, please do not submit it.

Information We Collect Automatically. Whenever you visit or interact with the Sites, we, as well as any third-party advertisers and/or service providers, may use a variety of technologies that automatically or passively collect information about how the Sites are accessed and used (“Usage Information”). Usage Information may include, in part, browser type, operating system, the page served, the time, and the preceding page views. This statistical data is helpful in providing information about the use of this Site, such as how many visitors visit a specific page on this Site, how long they stay on that page, and which hyperlinks, if any, they “click” on. Usage Information is generally non-identifying.

We may automatically collect your IP address or other unique identifier (“Device Identifier”) for the computer, mobile device, technology or other device (collectively, “Device”) you use to access the Sites. A Device Identifier is a number that is automatically assigned to your Device when you access a web site or its servers, and our computers identify your Device by its Device Identifier.

The technologies that may be used on the Sites to collect Usage Information, including Device Identifiers, include:

Cookies. Cookies are data files placed on a Device when it is used to visit the Sites. We, or our third-party advertising service providers, may place cookies or similar files on your Device for security purposes, to facilitate site navigation and to personalize your experience while visiting the Sites. You always have the option of disabling cookies using your browser preferences. However, please be aware that some features of this Site may not function properly or may be slower if you disable cookies.

Web Beacons. Small graphic images or other web programming code called web beacons, may be included in the Sites and e-mail messages. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Sites, to monitor how users navigate the Sites, to count how many e-mails that were sent were actually opened or to determine whether content sent was actually viewed.

We collect Personal Data from you when:

You register an account on the Site;
You use any of our related services, such as subscribing to our newsletter or product notifications;
You browse our products and services or otherwise interact with the Site;
You accept our cookies on your device;
You interact with our customer service team or other representatives, for example, via our webform, chat, emails, telephone calls, letters, or face-to-face meetings;
You interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media;
You sign up to our affiliate marketing partner network;
You purchase a gift voucher for redemption on So Danca;
You participate in our promotions and giveaways, initiatives or any request for additional Personal Data such as customer surveys;
Your authorised representative submits your Personal Data to us for any purpose reasonably authorised by you, for example if such representative is purchasing our product or service to be delivered to you or as a gift;
You voluntarily submit your Personal Data to us for any reason.

How We Use the Information Collected Through the Sites

Any information you submit on the Sites will be used for a variety of business purposes, including for example, to: respond to your questions and requests; provide you with access to certain areas and features of the Sites; verify your identity; communicate with you about your activities on the Sites; tailor content, advertisements, and offers we serve you; improve the Sites and for internal business purposes; contact you with regard to your use of the Sites, your account, and, in our discretion, changes to our policies; and for purposes disclosed at the time you provide your Personal Information or otherwise with your consent.

We may use and disclose your Personal Data for purposes necessary to provide you with our products as services, including to:

Register and maintain your user account and to verify your identity or age;
Process your order for our products or services, process or collect your payment for the order;
Deliver or perform the products or services you purchased, including couriers calling or messaging you to obtain your delivery instructions;
Facilitate you transacting via alternative payment methods (such as Paypal, Stripe or Afterpay);
Process your returns or refunds in accordance with our Terms and Conditions;
Provide you with supporting services and functions related to your user account, such as saved items in cart, wish-list, brand or product and browser notifications;
Monitor and enforce compliance with our Terms and Conditions, including dispute resolution;
Carry out administration, marketing, planning, fraud detection and loss prevention activities, procurement, product and service development, quality control and research to improve the way we provide products and services to you;
Ensure our Website function properly and to improve their performance, by carrying out activities such as debugging, statistical analyses for optimising our Website and Apps.

In addition, we may use and disclose your Personal Data for the following purposes, to:

Send you marketing communications in relation to our sales, products, services, promotions or the Platforms;
Send you marketing communications in relation to the sales, products, services or promotions of business partners, including promotional mail together with your order;
Deliver ads that are related to our products and services that are targeted and personalised to your interests, attributes, preferences and experiences on the Platforms or other websites, apps or online platforms;
Provide you with any add-on or premium services;
Invite you to our private customer events;
Process your participation in our promotions and giveaways (including contacting you if you win, displaying your details online, disclosing details of winners to relevant authorities, if required by law), initiatives or any request for additional Personal Data such as customer surveys;
Process your participation in our business partners’ loyalty or point redemption programs;
Conduct market and customer research, analysis or tracking;
Promote our products and services on our Platforms;
Improve your customer experience across all touchpoints and training our customer experience team.

Sharing of Information

Except as provided in this Privacy Policy, we will not provide any of your Personal Information to any third parties without your specific consent. We may share non-Personal Information, such as aggregate user statistics, demographic information, and Usage Information with third parties. We may also share your information as disclosed at the time you provide your information, as set forth in this Privacy Policy and in the following circumstances:

Third Parties Providing Services On Our Behalf and Affiliates. In order to carry out your requests, to make various features, services and materials available to you through this Site, and to respond to your inquiries, we may share your Personal Information with third parties that perform functions on our behalf (or on behalf of our partners), such as companies or individuals that: host or operate our Sites; analyse data; provide customer service; advertisers; sponsors or other third parties that participate in or administer our promotions or provide marketing or promotional assistance. Your personally identifiable information may also be used by us or shared with our subsidiaries, affiliates, sponsors, partners, advertisers or other affiliated parties to provide you with product information and promotional and other offers.
Business Transfers. We may share your Personal Information with other entities affiliated with us for internal reasons, primarily for business and operational purposes. As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or all or substantially all of our assets, or assets related to this Site, Personal Information, Usage Information, and any other information that we have collected about the users of one or more of the Sites may be disclosed to such entity as part of the due diligence process and will be transferred to such entity as one of the transferred assets. Should any bankruptcy or reorganization proceeding be brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.
Legal Disclosure. We may transfer and disclose information, including your Personal Information, Usage Information and Device Identifier, (including IP address), to third parties to comply with a legal obligation; when we believe in good faith that the law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce our Terms of Use or other applicable policies; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to the Sites or the public.

Information We Receive From Third Parties

We may receive information about you from third parties. For example, if you are on another web site and you opt-in to receive information from us, that web site will forward to us your e-mail address and other information so that we may contact you. You may also choose to participate in a third party application or feature (such as Facebook or Twitter applications or a similar application or feature on a third party web site) through which you allow us to collect (or the third party to share) information about you, including Personal Information. In addition, we may receive information about you if other users of a third party web site give us access to their profiles and you are one of their “connections” or information about you is otherwise accessible through your “connections’” web page, profile page, or similar page on a social networking or other third party web site or interactive service. We may combine the information we receive from these third parties with information we collect through the Sites. In those cases, we will apply this Privacy Policy to any Personal Information received, unless we have disclosed otherwise.

Your Choice and Access

You may always direct us not to share your Personal Information with third parties, not to use your Personal Information to provide you with information or offers, or not to send you newsletters, e-mails or other communications by: (i) sending us an e-mail at our Contact address provided below; (ii) contacting us by mail at our Contact address provided below; or (iii) following the removal instructions in the communication that you receive. Your opt-out request will be processed promptly after we receive it.

In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted through the Sites. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.

Security of Your Information

We use certain reasonable security measures to help protect your Personal Information. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us, and you use the Sites and provide us with your information at your own risk.

We do not directly collect your credit card details to process your payment or for customer service purposes. Your credit card details are collected, processed and stored directly by our third-party payment processors pursuant to their terms of use and privacy policies. None of your credit card details are permanently stored with us. However, we may collect your bank account details to process refunds.

Other Sites

The Sites may contain links to other sites that we do not own or operate. We do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies or practices. These other sites may send their own cookies to your Device, they may independently collect data or solicit Personal Information and may or may not have their own published privacy policies. You should also independently assess the authenticity of any site which appears or claims that it is one of our sites.

Consent to Processing and Transfer of Information

The Sites are operated in Australia. Given that we are an international business, our use of your information necessarily involves the transmission of data on an international basis. If you are located in the European Union or elsewhere, please be aware that information we collect will be transferred to and processed in other jurisdictions in which our service providers and affiliates may be located. By using the Sites, or providing us with any information, you consent to the collection, processing, maintenance and transfer of such information in and to the United States and other applicable territories in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizens.

Changes

Please note, we may change information on the Sites and/or this Privacy Policy, at any time without prior notice to you. Changes will be effective immediately upon the posting of the revised Privacy Policy on the Sites.

Governing Law

This Privacy Policy and your use of this Website shall be governed in all respects by the laws of Australia.

You can find more information about privacy and the protection of your Personal Data on the website of the OAIC at https://www.oaic.gov.au/.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

So Danca Australia Pty Ltd

4/363 Hillsborough Rd

WARNERS BAY NSW 2282

letstalk@sodanca.com.au

T: 02-4915 7300