FAQs

Sizing varies between our items. Therefore, we recommend using these online tools to better determine your ideal size: Link to a ‘Size Guide’ with detailed product measurements is included on each product page.

Additional style and fit details are included in the Details and Descriptions sections on each product page.

If you need more help, our team can answer all your questions on sizing and fit. Send us a note at letstalk@sodanca.com.au Include your typical size and measurements and we will provide you with individualised advice.

Comfortably! Here are some guidelines we suggest:

Shoes should have little to no growing room as this can lead to injury.

Ballet flats and jazz shoes should hug the foot and be on the snug side.

Hard soled shoes like character shoes, tap shoes, and ballroom shoes should be comfortable without any heel slipping.

IMPORTANT: Pointe shoes should only be fit by an experienced fitter. This is critical. Save your feet and be properly fitted.

The dance life of a shoe depends largely on the type of shoe and how much it is used. A pointe shoe often has a shorter life span than a ballet flat due to its design and level of use. Ballet flats, however, will last a long time depending on the surface on which they are used and to what extent they are stored and taken care of.

See “How do I care for my Só Dança shoes?” for tips to get the most life out of your shoes

Special care should be taken with all shoes, and your Só Dança shoes are no different.

The best way to protect your hard shoes between class is to keep them out of sunlight and away from dust by storing them in their box or a shoe bag.

Your soft shoes, including ballet flats & jazz shoes, should be allowed to air dry before you leave them in a dance bag.  This is also true, and especially important, for pointe shoes.

If you get a mark on your leather shoes, use polish and a light cloth to massage the mark away.  Canvas and other fabric shoes can be spot cleaned to look as good as new.

Get to know our Waitlist Button. If we plan to restock your size, you’ll see an option to add your email to a waiting list. Click the Waitlist Button and we’ll send you an email notification when your size is back in stock.

If a product is out of stock, and you don’t see a Waitlist Button, that means we haven’t made plans to restock that item yet. We may receive some stock through orders returned to our warehouse, so definitely check back in the future.

We’d also be happy to suggest a similar item – just reach out to us at letstalk@sodanca.com.au with the product you like and the size you need.

Yes. Any items on your order that are not in stock will be placed on backorder on your account until we can fulfill the purchase or there is a request to cancel backorders.

Yes, but because customised shoes are made to order and cannot be returned you must be absolutely certain of sizing to ensure you will order the correct customised shoes online.

Yes!  Our online store only offers a select line of our products. Your local dance retailers have in-store-only exclusives and many other popular products as well. To find a retail location near you, please use the location icon  at the top left of the page.

Credit cards can be declined for several reasons. One we see most often the credit card number or the expiry date and the CVV number of your card incorrectly entered. If you have checked that information and continue to have problems, please contact your bank.

View our full Return Policy

All return item must have a Return Authorisation number prior to shipping it back to us. The item(s) shipped from sodanca.com.au can be returned within 14 days of order date. Please contact our Customer Service directly at letstalk@sodanca.com.au

Só Dança reserves the right to refuse the exchange of non-defective items depending on quantities, style, and date of purchase.

Só Dança provides return shipping labels for manufacture defect items only. Otherwise, the return shipping is at the expense of the buyer.

Once the item is received at our fulfilment centre, it takes 2 business days for the refund or exchange to be processed. Refunds will only be issued to the original form of payment.

Orders can be cancelled within a one hour window of your purchase. If you have a So Danca account, click “Cancel Order” on your My Orders page before placing a new one. If you don’t see a link, then our warehouse is already packing up your shipment and we can no longer cancel your order, edit the address you’ve entered, or change the items within the order.

We’ll do all we are able to do to help. If you need further assistance, please reach out to our customer service via the online chat or at email letstalk@sodanca.com.au

Domestic Regular Shipping: $10.00

Domestic Express Shipping: $15.00

FREE domestic regular shipping for all orders over $99

Shipping to New Zealand A$25.00

Yes, every order is provided with an Australia Post or Star Track tracking number. You will receive an email with the tracking number as soon as your order ships.

We ship internationally to New Zealand and a few select countries in Asia.  We do, however, have distribution centers in many other countries that can help you with sales outside of Australia. Please contact us at letstalk@sodanca.com.au if you need help reaching our distribution centers in another country.